A letter of complaint

Your address
Date



Manager of YuniFly office
UniFly agency
12 Regev St.
Haifa


Dear Sir\Madam,

I am writing this letter concerning a very unpleasant experience that I have had during an organized trip to France via your travel agency. Two monthes ago, I travelled to France for pleasure via UniFly agency for an eight-day vecation(sp.), though it was not much of a pleasure. Surprisingly, it occoured(ww. - turned up) to be far beyond my expectations. Therefore, I wish to complain about the Mental anguish that was made.


First and for most, according to your brochure, your agency hires only highly proffesional guides, but our guide did not answer the basic requirements. his explenations were blurry and he was quite unsimpatic(ww.). Moreover, the destinations we reached did not exactly lap to the ones mentioned in your brochure, and I must say that it was a big disappointment for me.


In addition, the stay at the hotels was not much of a consolation either. The clerk in the first hotel in Paris was unkind, and I did not recieve proper service, but the worst of all happened when I found a rat in my room.


In conclusion, this vacation was a disappointment for me and a big waste of precious time and money for me(no need to repeat). Hence, I would like to request a full refund of the money paid.


I look forward to hearing from you at your earliest convenience

Kind regards,
Briggite Jones

(97)
Daphna